1. Introduction
At NiwasNest ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
Personal Information
When you create an account or make a booking, we may collect:
- Contact Information: Name, email address, phone number
- Identity Information: Government ID details for verification
- Payment Information: Credit/debit card details, UPI information
- Profile Information: Profile picture, preferences, emergency contacts
Usage Information
- Device Information: IP address, browser type, device type
- Usage Data: Pages visited, time spent, search queries
- Location Data: Approximate location for property recommendations
- Communication Data: Messages, reviews, support interactions
Third-Party Information
When you sign up using social media accounts (Google, Facebook), we may receive:
- Basic profile information (name, email, profile picture)
- Public profile information as permitted by your privacy settings
3. How We Use Your Information
Service Provision:
- Process bookings and payments
- Facilitate communication between guests and property owners
- Provide customer support
- Send booking confirmations and updates
Platform Improvement:
- Analyze usage patterns to improve our services
- Personalize your experience and recommendations
- Develop new features and services
- Conduct research and analytics
Communication:
- Send important service updates and notifications
- Respond to your inquiries and support requests
- Send promotional offers (with your consent)
- Conduct surveys and feedback collection
4. Information Sharing and Disclosure
With Property Owners:
We share necessary booking information (name, contact details, check-in dates) with property owners to facilitate your stay.
With Service Providers:
- Payment processors for transaction processing
- Cloud storage providers for data hosting
- Email and SMS service providers for communications
- Analytics providers for service improvement
Legal Requirements:
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
5. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Regular security assessments and updates
- Secure Infrastructure: Use of secure cloud services and databases
Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
Access and Update:
You can access and update your personal information through your account settings.
Data Portability:
You can request a copy of your personal data in a structured, machine-readable format.
Deletion:
You can request deletion of your account and personal data, subject to legal retention requirements.
Marketing Communications:
You can opt-out of promotional emails by clicking the unsubscribe link or contacting us.
Cookie Preferences:
You can manage cookie preferences through your browser settings.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and user experience
You can control cookies through your browser settings, but disabling cookies may affect website functionality.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and prevent fraud
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: niwasnest2026@gmail.com
Phone: +91 63048 09598
WhatsApp: +91 63048 09598
Address: Bangalore, Karnataka, India
Support Hours: 9:00 AM - 9:00 PM (All days)